Wednesday, July 1, 2009

How Belgian tax on web was out of service for a day

Computer
Tax on web is used by thousand of civil servants and accounts who fill in online thousands of tax forms for individuals during these last few weeks. Last week the service was bugged down during nearly a day. There were several questions in the parliament and from the answers we can read the following.

There was a cable to a harddisk that was posing problems so that the harddisk was not accessable. Maybe you should read this again and than take your IT-architecture handbooks and look up the following words

fail over - monitoring - pre-testing - business continuity - virutalisation - spare parts -.... and so and so on

Remember this is one of the most popular and most critical installations of egov in Belgium. of an applications that still is easy to spoof by the way - something we blogged about .... a year ago. If their hardware installation has been tested the same way one can understand the problems they had.

Security people should never underestimate hardware or take it for granted. It is only hardware.

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