southwest airlines sale
You've got until midnight tonight to book that fall trip and enjoy the cheap fares being offered by Southwest Airlines (and the other airlines who matched).
However, there is some indication that Southwest's computer reservations system has already turned into a pumpkin at times. On its Web site, Southwest has acknowledged that the reservation system has been having its problems:
"Due to the overwhelming success of our fare sale, southwest.com is operating at peak capacity and experiencing sporadic delays. We apologize for any inconvenience you may have."
On Nuts about Southwest, Southwest's blog, the first comment from a customer came at 12:19 p.m. Wednesday: "It would help if your website was actually allowing people to book flights!! Offer sale-airfare and then have your website go down, poor customer service..."
A Southwest employee posted a comment just before 1 p.m. saying "We apologize for your inconvenience. Our entire Technology Team was working on the project, and the booking portion of southwest.com is active again."
But others weighed in with their own complaints after that through mid-afternoon.
"Well, 4:30 Eastern Time and the site is still down," a customer groused. "A sale is not a sale unless you can participate! By the way, when will it be up?"
"Folks again our apologies," a Southwest official said at 4:26 p.m. CDT. "The web site has been going up and down. At 3:45pm Central, we had word that it was back up."
You've got until midnight tonight to book that fall trip and enjoy the cheap fares being offered by Southwest Airlines (and the other airlines who matched).
However, there is some indication that Southwest's computer reservations system has already turned into a pumpkin at times. On its Web site, Southwest has acknowledged that the reservation system has been having its problems:
"Due to the overwhelming success of our fare sale, southwest.com is operating at peak capacity and experiencing sporadic delays. We apologize for any inconvenience you may have."
On Nuts about Southwest, Southwest's blog, the first comment from a customer came at 12:19 p.m. Wednesday: "It would help if your website was actually allowing people to book flights!! Offer sale-airfare and then have your website go down, poor customer service..."
A Southwest employee posted a comment just before 1 p.m. saying "We apologize for your inconvenience. Our entire Technology Team was working on the project, and the booking portion of southwest.com is active again."
But others weighed in with their own complaints after that through mid-afternoon.
"Well, 4:30 Eastern Time and the site is still down," a customer groused. "A sale is not a sale unless you can participate! By the way, when will it be up?"
"Folks again our apologies," a Southwest official said at 4:26 p.m. CDT. "The web site has been going up and down. At 3:45pm Central, we had word that it was back up."
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